As all of our products are handmade to order please allow up to 3 working days for processing time, before dispatch for dog toys.

Please allow up to 10 days for processing time, before dispatch for snuffle balls and snuffle mats.

Royal Mail 1st Class aim to deliver in 1 working day.

Royal Mail 2nd Class aim to deliver in 2-3 working days, however they may take up to 5 working days.

Royal Mail 1st and 2nd Class postage is not tracked. If you would like to track your order please select Royal Mail Tracked at checkout.

Please note: working days does not include Sundays or Bank Holidays.

Any issues or concerns, please email us at caninecraftsuk@gmail.com

If you would like to make changes to your order, please email us as soon as possible at caninecraftsuk@gmail.com and we will do our best to amend your order for you.

Yes, we accept returns within 30 days. If you are unhappy with your order please contact us within 14 days.

We use Royal Mail as our trusted delivery provider.

For UK orders, you have the choice between: Standard (Royal Mail 2nd Class), Express (Royal Mail 1st Class), Royal Mail Tracked or Royal Mail Special Delivery.

As Royal Mail 2nd and Royal Mail 1st Class are not tracked services, please upgrade to Royal Mail Tracked at checkout if you would like to see tracking details.

If you're not sure what size to order for your dog, send us an email at caninecraftsuk@gmail.com and we will help you. Please include your dog's age and breed in the email, so our advice is accurate.

Yes, definitely! Most of our dog toy range is fully customisable. If you would like to customise your dog toy follow these steps:

1. Find a toy that your dog will love.

2. Select the "Primary Colour" and "Secondary Colour" that your dog or you would like the most.

3. Add to basket.

4. Place your order.

If you have any specific requests for colours/patterns/toys, send us an email at caninecraftsuk@gmail.com and we will do our best to accommodate your requests.

When cleaning your dog toys please ensure to follow these steps:

1. Use pet-safe detergent or water.

2. Wash on 30 degrees or hand wash.

3. Leave to air dry, do not tumble dry.

Your order will come with care instructions.

If you haven't received your order within 3 working days after dispatch, we ask if you can allow up to 5 working days for Royal Mail.

If you still haven't received your order after 5 working days after dispatch, then send us an email at caninecraftsuk@gmail.com and we will do our best to look into this for you.

Royal Mail Standard and Tracked aim to deliver within 5-7 working days, this does not include Sundays or Bank Holidays.

As this is an aim from Royal Mail, there is no guarantee how long the parcel may take to get to you.

Please allow up to 14 working days before contacting us, if your parcel has not yet arrived.

We will do our very best to resolve this for you alongside Royal Mail, however once a parcel has been sent to Royal Mail it is out of our control.

Royal Mail Standard is not a tracked service.

If you would like to track your order throughout the process, we recommend choosing "Royal Mail Tracked" at checkout.

Royal Mail Standard and Tracked aim to deliver within 3-5 working days, this does not include Sundays or Bank Holidays.

As this is an aim from Royal Mail, there is no guarantee how long the parcel may take to get to you.

Please allow up to 14 working days before contacting us, if your parcel has not yet arrived.

We will do our very best to resolve this for you alongside Royal Mail, however once a parcel has been sent to Royal Mail it is out of our control.

Royal Mail Standard is not a tracked service.

If you would like to track your order throughout the process, we recommend choosing "Royal Mail Tracked" at checkout.